Crisis Communications

Hamby Communications provides the expertise and strategic guidance needed to navigate high-stakes issues and protect your reputation. Whether you're facing an urgent crisis or an emerging reputational risk, our crisis communications agency delivers structured, business-oriented solutions that help safeguard your brand.

From managing security incidents to handling executive transitions or operational disruptions, we offer a proven crisis communication strategy that enables you to respond effectively and maintain stakeholder trust.

Beyond high-level strategy, we provide ongoing senior-level counsel, hands-on support, and crisis communication training to help leadership teams prepare for high-pressure situations and strengthen their response capabilities.

Our Approach to Crisis Communications

Effective crisis communication strategy begins with preparation. At Hamby Communications, we combine proactive planning with agile response management to help businesses mitigate risks and maintain trust during challenging times.

  • Proactive Planning: Developing tailored crisis communication plans, message frameworks, and escalation protocols to ensure your organization is prepared for any situation.

  • Real-Time Crisis Support: Providing on-the-ground communications counsel to guide decision-making and messaging during high-stakes moments.

  • Post-Crisis Recovery: Helping businesses rebuild and strengthen their reputation through thoughtful communication and transparency.

As a trusted crisis communications consultant, we ensure that your organization’s messaging is clear, consistent, and aligned with your values throughout every stage of the crisis.

Scope of CCO Services

Our crisis communications agency offers tailored services to meet your needs, whether you require immediate support or long-term preparedness:

  • Offering real-time guidance to manage narratives, mitigate damage, and maintain control in high-pressure situations.

  • Conducting scenario planning, risk assessments, and developing detailed protocols for effective crisis communication management.

  • Delivering customized crisis communication training to prepare leaders for high-stakes decision-making.

  • Setting up the process and drawer statements to handle press inquiries, preparing spokespeople, and controlling the narrative to minimize reputational damage.

Why Work with a Crisis Communications Consultant?

Even organizations with strong in-house teams can benefit from specialized communications counsel during sensitive situations. Hamby Communications provides the senior-level expertise needed to navigate crises, allowing your core teams to focus on their primary responsibilities.

When to Engage Us

  • In the Midst of a Crisis: When a sensitive issue arises, we provide immediate support to manage the situation effectively.

  • During Emerging Risks: For reputational risks that may escalate, we help you assess the situation and decide the next steps.

  • In Advance: Proactive preparation, including crisis communication training, equips your team with protocols, pre-drafted statements, and clear response plans.

How We Get Started

At Hamby Communications, we combine rapid response, business savvy, and a composure under pressure. Here’s how we help:

  • Comprehensive Assessments: Quickly understanding the scope and impact of the issue to develop a responsive and credible crisis communication strategy.

  • Clear and Consistent Messaging: Creating drawer statements tailored to stakeholders, including employees, customers, partners, shareholders, and the media.

  • Cross-Functional Coordination: Collaborating with legal, PR, customer service, and leadership teams to ensure alignment across the organization.

We believe in preparing for the unexpected while maintaining transparency and focus on business continuity. Our goal is to empower your team to handle challenges with confidence and clarity.

For practical steps on where a crisis communications consultant can add value—and to strengthen your own response—check out our Crisis Communications Checklist.

Proven Expertise in Crisis Communications

At Hamby Communications, our proven expertise spans industries and crisis types, ensuring tailored solutions for every challenge. Whether guiding a Fortune 500 company through a data breach or helping a startup manage sensitive workplace issues, our crisis communications agency is grounded in strategic planning and real-time execution.

We have managed complex security incidents, executive transitions, business crises, regulatory and legal challenges, and product recalls—each requiring a balance of urgency, clarity, and strategic foresight to protect brand reputation and stakeholder trust.

Our role as a crisis communications consultant goes beyond immediate response. We provide proactive solutions through crisis communication training and strategic counsel that prepare teams to navigate high-pressure situations with confidence. Examples of our impact include managing international media scrutiny, restoring stakeholder trust, and crafting recovery strategies that ensure long-term reputational resilience.

High-Stakes Crisis Management: Symantec and the Anonymous Hack

Need a Trusted Partner You Can Count On?

We are here to support you, from proactive crisis communication training to real-time crisis communication management.